To successfully achieve annual new business plans, small business insurance producers should understand five key metrics and concepts to be effective. Agency/Producer Hit Ratio Tracking the hit ratio (aka closing ratio) overall and by class of business can help producers identify where to focus. Low hit ratios may be the result of not having the […]
Low unemployment and increasing wages make attracting and retaining talent more difficult than ever. Employees have more options when choosing where they want to work. A recent hire told me they chose our office between six different offers that they got in their first two weeks of looking for a new job! With all that […]
Policy renewal increases and customer quote requests are keeping agents busier than ever. With a finite amount of time available and knowing that it is unrealistic to expect agents to apply equal attention to all incoming work, effective prioritization becomes critical. One way to address this challenge is by developing a segmentation approach for Personal […]
Creating a successful growth agency starts with having a focus on recruiting and hiring. Building upon that for the long-term, successful agency owners make ongoing training and internal development a priority. Integrating training and development into an agency’s overall operations can be challenging. The components and resources available will vary from agency-to-agency. Typically, best practice […]
