Member Spotlight: Northeast Insurance Group

What is the biggest challenge your agency faced in the past year?  The biggest challenge the agency faced in the past year was moving the office to a new location. The logistics of locating a new office in another town and all the minutiae of moving that accompanies it was a lot to manage. Handling […]

Digital Agency Insight: Using Comparative Raters to Quote Small Business

As independent agencies evolve to become more efficient in helping clients through the insurance buying process, commercial comparative raters are becoming an increasingly essential part of an agency’s technology plan. The ability to streamline the commercial digital distribution process poses both an opportunity for independent agencies who embrace this technology, and a threat to those […]

Digital Agency Insight: How to Use Technology for Growth

Recently during the 2021 Annual Meeting, Jack Hertvik referenced studies indicating that highly digitalized agencies are growing significantly faster (one study showing +60%) than their competition. Many agencies are embracing new technology for growth at a rapid pace and the gaps between those that do versus those that do not are increasing significantly. Most agencies […]

Member Spotlight: Jenkins & Bevan Insurance Agency

What is the biggest challenge your agency faced in the past year?  The biggest challenge we faced in the last year is coping with the Pandemic. We made keeping our customers and our staff healthy and safe our number one priority. It altered how we did business, meaning we locked the doors and only allowed […]

Member Spotlight: Premier Planning Services Ltd.

Premier Planning Services Ltd. is an independent insurance and retirement agency out of Fremont, OH. The agency is owned by Robert Mooney, Paul Kozak, Jeff Mooney, and Derek Warren. Lucinda Gutierrez manages the Property & Casualty Division. What is the biggest challenge your agency faced in the past year?  The biggest challenge we faced was […]

Key Performance Indicator: Client Service Representative Workload

One of the greatest challenges for an agency owner is understanding an appropriate workload for client service representatives (CSR). For many agency owners knowing the benchmark for the number of clients, policies, or premium to service is a valuable Key Performance Indicator (KPI). Best practice numbers from a recent Big I study indicate average agencies […]

Member Spotlight: Russell Insurance & Investments

Russell Insurance & Investments is based in Strongsville, Ohio. The agency is owned by Ron Russell, Jeff Russell, and other partners. Tony Larizza manages the agency operations, and along with Kristen Perzel handles all sales and servicing. What is the biggest challenge your agency faced in the past year? The biggest challenge that we faced […]

Key Performance Indicator: Producer New Business Commission and Average Book Size

One of the most common questions that agency owners ask about their producers is how they are doing compared to their peers. Is the new business commission they are bringing in more or less than average? Is their total book size similar to other producers? According to a recent Big I best practice studies, producers […]

Member Spotlight: KLT Insurance – North Ridgeville, Ohio

What is the biggest challenge your agency faced in the past year? The biggest challenges for KLT Insurance this first year has been learning to service policies without the trusted account manager that I had worked with the past five years. I did not realize how much I utilized her and how much she had […]

Key Performance Indicator: Revenue Per Employee

Understanding and tracking commission revenue per employee can be a valuable key performance indicator (KPI) and benchmark. For an agency owner, maximizing revenue per employee is also critical in driving healthy operating margins. For producers and accounts managers/CSRs, it can be useful in evaluating individual performance and value to the agency. According to best practice […]

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